Crucial conversations: Book reference
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Crucial conversations: Book reference

Crucial conversations: Book reference

Description:

Published: March 31, 2020 0 0 17
By: Ashlyn Tidwell, Tarleton State University
Category: Other

Last year our program was assigned to read Crucial  conversations. This book gives you tools to handle crucial conversations in business, personal and social lives. The authors define a crucial conversation as “A discussion between two or more people where the stakes are high, opinions vary, and emotions run strong.” One of the main principles throughout the book is create safe conversations by displaying you value their opinions. Also, when communicating, stay focused on goals to avoid reacting emotionally. And lastly use the STATE method to resolve conflict. I would recommend this book to people wanting to strengthen communication skills. I would highly recommend this book to people wanting to improve communication skills.