Created CRM Solution for Blackboard Help Desk
Like Justin Carrell

Created CRM Solution for Blackboard Help Desk

Created CRM Solution for Blackboard Help Desk

  • Call Log Dashboard Screen
  • Slack Integration
  • Log Tickets from Support Calls
  • Ticket Dashboard
  • Add Technical Notes About The CAll

Description:

Published: April 25, 2017 3 0 1.1K
By: Justin Carrell, Tarleton State University
Category: API
Hashtags: #API #Bootstrap #CustomSoftwareSoluions #Javascript #Jquery #LogMeInIntegration #Php #slackIntegration #Webdesign #webprogramming

Created a turnkey solution to log support calls and integrated the solution with several other services via APIs.


Integrations include LogMeInRescue (Sends client details and generates a connection code), Slack (New tickets/updates sent to a slack channel), Chalk and Wire ePortfolio (generated users and un-retired accounts), Blackboard (generate feed files).


Utilized Twitter Bootstrap, PHP, MySQL, JQUERY, and Font Awesome.


Over 12,000 tickets have been logged in the system.

Likers

Armineh Karamian Peter D'Orsi Adam Markowitz